HP 3835 Deskjet Error Code 0XC8190022

[PRINTLIL]

I have plugged my printer into the socket, and once the printer turns on, I get a flashing error code 0XC8190022 HW_MCASIC_HEAL. I have tried unplugging, changing wall sockets, and holding down the power button, but this is not fixing the problem. Please kindly advise why this is appearing and how I can fix this. Thank you in advance.

[A_Gayathri]

Hi @PRINTLIL,

Welcome to the HP Support Community

I understand you are getting an error message 0XC8190022 on your HP 3835 Deskjet. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

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