HP 4500 does not duplex anymore

[FrustratedCrp]

I have an HP 4500 printer that used to print both sides of the page but no longer does. I've followed the advice on the forums:  uninstalled the drivers, restarted my computer, redownloaded the drivers and still the printer will not duplex. I've been working on this for hours. So FRUSTRATING!  Any help would be appreciated. 

[Elohi_NR]

Hi @FrustratedCrp,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you have a duplex-capable printer that does not give you the option to duplex when you go to print.

• One thing to check is that the driver is configured properly. On your computer, go to control panel>devices and printers and then right click on the icon for your printer. Select "printer properties" from the drop down menu. Click on the advanced tab and ensure that you have an HP driver installed not a "Class or IPP driver" installed. If you do not have an HP driver listed, delete the printer and start over. If it is an HP driver, next click on the device settings tab. Scroll down and make sure that under installable options it shows that the duplex is installed. Changed to installed if it is not.

This HP video may also provide a solution> Click here

Hope this helps! Keep me posted for further assistance

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