HP 4520 - Mac won't now print to it

[Yogisarah]

My MacBook Air has suddenly stopped printing to my printer.  I've tried, deleting and re-installing the printer.  Turning off the printer and laptop, And re-setting the printer, but am still getting this message:

Unable to connect to ‘HP ENVY 4520 series [B46F3F]._ipps._tcp.local.’ due to an error

Please help.  I've got a mountain of work to print.  It's so frustrating.  It printed fine yesterday!  thank you so much.

[VikramTheGreat · Accepted solution]

Hi @Yogisarah,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this can be, especially when it was working just fine yesterday. That error message typically indicates a problem with the printer's network connection or with how macOS is resolving the printer’s network name over Bonjour

Step 1: Check Printer's Wi-Fi Connection

• On the printer's touchscreen, go to Wi-Fi Settings > Wireless Summary or Wireless Setup Wizard.
• Make sure it's connected to the same Wi-Fi network as your MacBook.
• If not, reconnect it to your Wi-Fi network.

Step 2: Reboot Everything in the Correct Order

1. Turn off your printer.
2. Shut down your Mac.
3. Restart your Wi-Fi router (unplug for 30 seconds, plug back in).
4. Wait 2–3 minutes.
5. Turn on the printer, and wait for it to connect to Wi-Fi.
6. Turn on your MacBook and try printing again.

Step 3: Reset the Printing System on macOS

⚠️ This will remove all printers from your system, so only do this if you're okay re-adding your printers afterwards.

1. Go to System Settings > Printers & Scanners.
2. Right-click (or Control-click) in the printer list and choose “Reset printing system…”.
3. Confirm.
4. Then, click the “+” to add your printer again.
   Choose the one that shows “Bonjour” or “AirPrint” in the Kind column.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Yogisarah]

Thank you so much.  This seems to have worked.  I think the Wifi connection isn't great, but know what to do if it happens again.