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‎01-14-2019 08:52 AM

HP Recommended
Product: HP4522 ENVY PRINTER
Operating System: Microsoft Windows Vista

My printer control panel is showing a solid pinkish purple.  The printer still prints ok but I cannot access any functions.  The question mark is illuminated on the side of the screen.  Any ideas??

1 person had the same question
1 REPLY 1

‎01-15-2019 06:52 PM

HP Recommended

@TIMONBIK

 

Welcome to HP Forums, I see that you are getting the issue on the printer control panel.

 

Are you getting any error message on the display?

Is the printer connected direly to the wall outlet?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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