-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP 4620 only prints last page of document.

Create an account on the HP Community to personalize your profile and ask a question
01-22-2019 09:20 AM
This came up before but is now closed I see. So again how to stop printer only printing last page of a doc. Currently set to do black and white only via wireless link. Wireless link printing works fine from phone but not from computer. Ideas please
Solved! Go to Solution.
Accepted Solutions
01-24-2019 03:42 PM
Welcome to the HP Support Community
Let's update the printer firmware and Mac software:
Restart the printer and the MAC
Then, follow the below steps to remove the printer and add the printer as AirPrint.
Step 1: Remove multiple printers from the printer list
Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.
-
Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
-
Find the printer names that match your printer from the list of devices.
Figure : Printers and Scanner window with multiple names of a printer in the list
-
If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button
at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.
-
Try printing again.
-
If the printer prints, you can stop troubleshooting.
-
If the printer remains offline or displays an error, continue to the next step.
-
Step 2: Delete the existing print queue and add the printer
Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.
-
Make sure your Mac is connected to the Internet.
-
In the Printers list, click your HP printer, and then click the Minus button
to delete it.
-
Click the Add button
.
-
Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.
Figure : Example of the printer selection list
-
Click Print Using or Use.
-
Select the name of your printer (if available) or AirPrint.
Figure : Menu showing AirPrint selected
Your new printer queue displays in the Printers list in an Idle status
.
Figure : Example of a newly added printer in the Printers & Scanners list
-
Try printing again.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
01-24-2019 03:42 PM
Welcome to the HP Support Community
Let's update the printer firmware and Mac software:
Restart the printer and the MAC
Then, follow the below steps to remove the printer and add the printer as AirPrint.
Step 1: Remove multiple printers from the printer list
Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.
-
Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
-
Find the printer names that match your printer from the list of devices.
Figure : Printers and Scanner window with multiple names of a printer in the list
-
If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button
at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.
-
Try printing again.
-
If the printer prints, you can stop troubleshooting.
-
If the printer remains offline or displays an error, continue to the next step.
-
Step 2: Delete the existing print queue and add the printer
Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.
-
Make sure your Mac is connected to the Internet.
-
In the Printers list, click your HP printer, and then click the Minus button
to delete it.
-
Click the Add button
.
-
Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.
Figure : Example of the printer selection list
-
Click Print Using or Use.
-
Select the name of your printer (if available) or AirPrint.
Figure : Menu showing AirPrint selected
Your new printer queue displays in the Printers list in an Idle status
.
Figure : Example of a newly added printer in the Printers & Scanners list
-
Try printing again.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee