HP 4630 Printer head not working

[BaluChandra]

Printer head not printing. Plain paper is coming. Ink level are ok so it's available to print. Can HP help me do free service for me. Kindly advise. Thank you sir.

[DavidSMP · Accepted solution]

Hi @BaluChandra,

Welcome to the HP community A good day to you. :). I read the post regarding printing issues with the printer I will be happy to assist you here. Excellent description of the issue. Kudos to you on that score. 🙂

For me to assist you with accurate information I would require more information regarding this.

• Did it happen after you changed the cartridges or printheads?
• Did you make copies directly from the printer and check if it copies fine?
   
• For a start please make 2 copies directly from the printer without any communication from the computer and check if it works. If it does not then please try these steps from this link: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/530... Make sure to perform all the steps.
• If there are no hardware issues with the printer it will get fixed. Please try with a different set of cartridges also. If it still does not work, please contact HP phone support to get the printer replaced as it is a hardware issue with the printer.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Let me know how it goes and you have a great week ahead. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care 🙂

Cheers!

[BaluChandra]

I don't think it is under warranty. Anyway I have done all the steps mentioned above 2days before. But no luck. Thank you for your support. I am not aware that warranty was must for the Printer as I was thinking it is home use and I took proper care of it. But don't know why the problem came.

[DavidSMP]

Hi @BaluChandra,

I reviewed the post comprehensively. You've done some great troubleshooting. You've displayed commendable technical skills and tremendous patience to try and get it resolved. Kudos to you for a job well done. 🙂 It is just that the printer has developed a hardware issue. 

Please contact HP phone support to get the printer replaced. They will assist you here. You could also contact HP shopping via this link: http://store.hp.com  Please select the country and should be able to locate a phone number to call.

It has been an absolute privilege to have worked with you and to share this platform with you.:) I thank you greatly for that. I hope the replaced printer works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. I

Take care now and have a gorgeous weekend ahead. 🙂