HP 4635 won't print. No help from other posts

[DDeans]

UNINSTALLED/REINSTALLED. USED THE DISK. SEVERAL YEARS OLD. TRIED USING ONLINE DRIVERS ALSO. PRINTS TEST PAGE. WILL NOT PRINT ANYTHING ELSE.

This is a prior post that I copied and pasted.  All the same problems. I tried the link to reset and it is gone.

Help!! Tired of trying to fix this.

[BeemerBiker]

How to reset
https://www.youtube.com/watch?v=oWFRmVGYm9w&ab_channel=303Electronics

WPS or push button wifi setup is described on page 82 of the users manual.

WiFi connect to modem video is here

Full feature software may 2022

OfficeJet Reference 4632e 4635e

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

[DDeans]

I performed the reset about 30 minutes ago. no help.

I viewed the video you sent, same process.

My printer queue still shows a job from 7-27-24.

I have run HP scan dr. on computer several times.

I continue to get a print notification that my printer is in error status.

I have been having problems for 3 months ? and it used to resolve when I ran the troubleshooter. Now, nothing.

[BeemerBiker]

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@DDeans wrote:

My printer queue still shows a job from 7-27-24.

I have run HP scan dr. on computer several times.

I continue to get a print notification that my printer is in error status.

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You need to empty the print queue.  Is the error message in the print queue?  What is the error message? Maybe it is asking for a different type of paper.  Are you letting windows manage the printer?  If you have more than one printer windows is perfectly capable of sending a job to the wrong printer.

Bring up the print queue and cancel the job.

re-Install the Full feature software may 2022

you should also update the icon to the scan tool

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know if you need more help