HP 4650 printer goes offline after scanning to computer

[jameswford]

I just purchased the OFFICEJET 4650 and it installed flawlessly.  I use it to scan from adf to computer using Quicken 2017.   The process works well but when I try to print a document after that process the computer returns "printer offline"

I have made the 4650 default printer. 

I get around the problem by shutting the printer off and on.

This has something to do with the printer staying in scanning mode to the computer.  Is there a setting I am missing which will reset to printing mode autmatically?

Its a bother to keep turning the printer off and on each time.

[sandytechy20 · Accepted solution]

@jameswford

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 4650 Printer. I understand that you are getting printer offline issue and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

• Use HP Print and Scan Doctor to check connectivity.
• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Update the printer firmware.
• Add a second printer device to Windows.
• Add the printer using HP Printer Assistant.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheers.