HP 5524 wont print black after installing new cartridge

[Bobstevens1]

Have tried photocopy and its blank

[Raj1788]

@Bobstevens1

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

If copies come out as a black page, troubleshoot power and mechanical issues with the scanner mechanism.

Step 1: Reset the printer and check the power source

Reset the printer to calibrate the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the copier.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

6. If you have an HP DeskJet 3700 series printer, calibrate the scanner after resetting the printer.

7. Load the original document or photo, then start a copy job.

   • If the issue persists, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

   • If the issue persists with a different wall outlet, continue to the next step.

Step 2: Check the scanner bar functionality

Perform a visual test of the scanner bar and light for mechanical issues.

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   If the scanner light does not move or illuminate, the scanner mechanism requires servicing. 

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/model/52...

Restart the printer and try to copy.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Bobstevens1]

I’m using all new cartridges. All print except black. Tried cleaning printerheads, alignment, etc. nothing works in black. Very frustrating. Just spent $120 in ink. It was printing fine until I ran out of black. 

[Bobstevens1]

Also, can’t believe I can’t talk to a live person. 

[sandytechy20]

@Bobstevens1

I see that you were interacting with @Raj1788. I'd like to help.

Thanks for the reply.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.