• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy 5660
Microsoft Windows 10 (64-bit)

I have tried for nearly a year to change the password on my printer so that I can connect to it wirelessly from my cell phone.  I cannot for the life of me remember what the password was.  I have spent many hours, on many days on hold with HP, but have NEVER been able to get an agent to answer.

 

Can someone PLEASE assist me in getting my printer back to being functional???

3 REPLIES 3
HP Recommended

@locabella

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand you are trying to reset the Embedded Web Server password.

Don't worry, I'm here to help. 


I have sent you a private message with the steps to perform a semi-full reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

HP Recommended

Thank you for trying, but that solution did not work.  My mobile phone is still asking me for a password to set up the printer, and that is exactly what I am trying to reset.

HP Recommended

@locabella

 

Hi there, thanks for getting back to us. 

 

Let's try these steps -

 

Default password - 12345678.

 

Or, you may also tap on the Wi-Fi Direct icon located on the printers control panel to check the password. 

 

If the issue still persists, try a network restore on the printer -

 

Step 1 Network Restore -
On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

 

Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

 

Step 3 Run Wireless Wizard - 
On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

 

Let me know. 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.