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‎01-10-2019 10:12 AM

HP Recommended
Product: HP Envy 5660 all in one
Operating System: Microsoft Windows 10 (64-bit)

Purchased a new laptop (HP 15-DA002DX) and downloaded installation for the above printer. No response to print selection, although responds to eprint from iOPS device, scan works fine, and web services settings info page prints OK. I have uninstalled and reinstalled several times, all without success. Not sure if this (and another 7640 series) simply are incompatible with the new laptop - each are 2 years old - or if this is fixable. HP Print & Scan Doctor (several times also) won't print test page, at which time laptop freezes up and needs rebooting. Please help! JimBor

1 REPLY 1

‎01-11-2019 03:54 PM

HP Recommended

@JimBor

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you are unable to install HP Envy 5660 and HP Envy 7640 printer driver on your Windows 10 PC.

There are a few details from your end that can really help me solve this issue for you. Please provide me the following information:

Did you get any error message while installing the printer driver?

Did you install the Windows updates on your new PC?

 

Meanwhile, I recommend using HP Smart app on your PC.

For instruction:  Click here

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Roopa-S
I am an HP Employee

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