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‎11-25-2019 11:23 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Installed an 62XL printer cartridge in my HP 5740 printer because it has more capacity than a normal 62 cartridge but it will not print, it keeps telling me to reload printer cartridge.

1 REPLY 1

‎11-27-2019 06:32 PM

HP Recommended

@Joey57 Welcome to HP Community!

 

I understand that after installing the new HP 62XL ink cartridges, the printer is not printing.

 

  • Please clean the copper contacts and reinsert the ink cartridges and check.
  • Please make sure the protective plastic tape is removed from the ink cartridges.
  • Please update the firmware and check.

 

If the issue still persists, Please perform the hard reset.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

Keep us posted,
If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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