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‎08-26-2019 11:48 AM

HP Recommended
Product: HP Inkjet 5745
Operating System: Microsoft Windows 10 (64-bit)

HP InkJet 5745 lost network connection.  I have two separate 5G routers and close neighbors with discoverable networks and none are being found by the printer anymore.  The printer has been connected to my networks with no problems for several years.  I have updated the printer software and shutdown and restarted all devices several times after long wait times and nothing works relative to finding networks any more.??????  

 

Any other ideas?  

 

5745Help

3 REPLIES 3

‎08-28-2019 05:19 PM

HP Recommended

@5745Help

 

Restore network settings to default settings. 

 

1. From the printer control panel, touch Setup and then touch Network Setup.

2. Touch Ethernet Settings.

3. Select Advanced Settings.

4. Touch Restore network default.

5. follow the on-screen instruction.

 

Restart the printer.

 

Try connecting the printer to the network.

 

As an alternate solution connect the printer using the USB and change USB to a Wireless Connection using the below link.

 

Click here: https://support.hp.com/in-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/model/687... for Changing from a USB to a Wireless Connection.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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‎09-05-2019 10:34 AM

HP Recommended

None of the suggested solutions solved the printer problem.  

 

Thanks

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‎09-05-2019 06:44 PM

HP Recommended

@5745Help

 

Appreciate all your time and efforts, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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