HP 5820 printer is not printing color we are getting only one magenta color on all the print

[tatsaraasa]

hiii

when we are printing any color document then the printer is giving only one color copy that is magenta color.

i tried all cleaning like printhead, ink smear but still we getting same printing.

please resolve 

[Jeet_singh]

@tatsaraasa,

Welcome to the HP Forums 🙂

I see from your post that you're having issues with print quality while printing from your HP DeskJet 5820 printer. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes before the issue started?

Are you using genuine HP printhead and Ink and not non-hp ink.

Have you tried to check the ink delivery system on the printer?

Have you checked for the ink smears on the back of the print out?

What happens when you try to Print a Print Quality Diagnostic page?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out bad then, I would suggest here is to follow all the steps suggested in the support document for - HP DeskJet GT 5810, 5820 Printers - Color or Black Ink Not Printing; Other Print Quality Issues

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.