Product: HP 60 Ink Cartridge and HP Photosmart D110a
Operating System: macOS 10.14 Mojave
I just replaced my old HP 60 ink cartridges with two new HP 60 ink cartridges (black and tri-color) and my printer is giving me an incompatible ink cartridge error. I have tried troubleshooting by removing the cartridges and putting them back in, cleaning the contacts, resetting the printer multiple times, and unplugging the printer for 10-15 minutes, but nothing has worked. I am not sure if it is an issue with the printer (no longer under warranty) or perhaps faulty ink cartridges (still under warranty).
I would like to talk to an HP representative to get new cartridges if the ink is the issue. Printer worked fine with the HP 60 cartridges that were in it before, so I think it may be the ink.
Also, I can't find the serial number on the ink cartridges -- I tried looking up the warranty, but couldn't without the serial number.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".