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HP 60 Incompatible Ink Cartridge Issue

HP Recommended
HP 60 Ink Cartridge and HP Photosmart D110a
macOS 10.14 Mojave

I just replaced my old HP 60 ink cartridges with two new HP 60 ink cartridges (black and tri-color) and my printer is giving me an incompatible ink cartridge error. I have tried troubleshooting by removing the cartridges and putting them back in, cleaning the contacts, resetting the printer multiple times, and unplugging the printer for 10-15 minutes, but nothing has worked. I am not sure if it is an issue with the printer (no longer under warranty) or perhaps faulty ink cartridges (still under warranty).

 

I would like to talk to an HP representative to get new cartridges if the ink is the issue. Printer worked fine with the HP 60 cartridges that were in it before, so I think it may be the ink.

 

Also, I can't find the serial number on the ink cartridges -- I tried looking up the warranty, but couldn't without the serial number.

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Also, I can't find the serial number on the ink cartridges -- I tried looking up the warranty, but couldn't without the serial number.

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HP Support Agent
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@joojoobeans2, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Do you still have the old set of ink cartridges?

If yes, insert them and check if the error persists. By this, we can conclude if the issue is with the new set of ink cartridges or the printer.

 

There is no serial number on the ink cartridges. Check for the end of warranty date on the ink cartridge or its packaging. To knowhow to check the warranty, refer to this document. 

 

If the old ink cartridges do not give you this error, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridges. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

For more info on resolving ink cartridge related errors, refer to - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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