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HP ENVY 6000
Microsoft Windows 10 (32-bit)

Having problems with my HP 6000 Series printer. There was a paper jam. I cleaned it out. But I am getting all the lights flashing on the control panel. I have tried unplugging printer and re-plugging.

1 REPLY 1
HP Recommended

@rnolk68, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this issue. Make sure you have tried the steps mentioned in this document - E4 (Paper Jam) Error

Check if the print carriage is moving freely. Also, reinsert the ink cartridges.

 

For more info on resolving this issue, refer to  -Blinking Lights and Error Codes

 

If the issue persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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