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‎01-05-2023 07:52 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

My HP 6055e is only printing in blue. No other color ink shows up or black. 

 

I have tried troubleshooting, cleaning the cartiges, and unplugging my HP 6055e. All the suggested fixes online have not successfully fixed the issue. 

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4 people had the same question
1 REPLY 1

‎01-05-2023 10:23 PM

HP Recommended

Open the printer software.
In the printer software, double-click Printer Actions ().

Double-click Maintenance Tasks (). The HP Toolbox opens.

Click the Device Services tab.

Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.

After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

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