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‎08-26-2019 03:30 PM

HP Recommended
Product: HP Envy 4520

We just moved to the UK from the US,  and brought our printer with us.   We have not been able to find HP 63 ink, and saw that HP 302 ink is listed as working with the HP Envy 4520.  When we put it in, I get an incompatible cartridge warning.  It’s almost like the ink has a country code that is not matching the printer?

7 people had the same question
1 REPLY 1

‎08-26-2019 06:20 PM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 


Bob Headrick,  HP Expert

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