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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 ACCEPTED SOLUTION
Accepted Solutions
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A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
Normally this happens when Wireless Direct is enabled on the printer. HP wireless direct feature allows your Wi-Fi capable devices to make a wireless network connection directly to your printer without using a wireless router or access point. Disabling Wireless Direct on the printer should resolve the issue, you may use the steps below to disable Wireless Direct on the printer:
1.) Touch the right arrow 
to display the second navigation screen.
2.) Touch Setup 
, and then touch Network.
3.) Touch Wireless Direct and set it to Off.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
HP Recommended
A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
Normally this happens when Wireless Direct is enabled on the printer. HP wireless direct feature allows your Wi-Fi capable devices to make a wireless network connection directly to your printer without using a wireless router or access point. Disabling Wireless Direct on the printer should resolve the issue, you may use the steps below to disable Wireless Direct on the printer:
1.) Touch the right arrow to display the second navigation screen.
2.) Touch Setup , and then touch Network.
3.) Touch Wireless Direct and set it to Off.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
2
0
0
HP Recommended
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