HP 6830 cannot communicate with printers

[Gaziel]

Hi,

wehenever I am sending a print command through my laptop I receive a dialog box stating that the computer can not communicate with the printer. (It also suggesting a fix option which is not fixing any thing).

Nevertheless the print job is carried out perfectly.

It dose not happen when a an email print is carried out.

How do I get rid of that dialog box?

Thank yoy

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[Gaziel]

Hi,

I created the tcp/ip port but this dialog box still pops up.

Any other step I can take?

Regards,

Zvika