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‎03-22-2022 07:09 PM

HP Recommended
Product: HP Deskjet 6940 Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP printer 6940 suddenly stopped turning on or off, but the Orange Arrow Down light stays lit and solid.

I've done everything, unplugged everything, took out cartridges and cleaned, checked paper, cleaned everything, etc.

It worked fine a few days ago and then it stopped working

Could the power switch with all the lights be broken? 

3 REPLIES 3

‎03-25-2022 06:27 AM

HP Recommended

Hi@yeja77,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Deskjet 6940 Printer not turning on.

 

I have a few recommendations 

  • To commence with the hard reset, switch off your Printer and hold for a few seconds before switching it on again. When the printer gets the power, hit the back button on the front panel of the printer for four times.
  • Unplug the printer and then reconnect the printer to reset the power module.
  • For further help please click on this https://support.hp.com/ro-en/document/ish_2833621-2378915-16

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎03-25-2022 07:30 AM

HP Recommended

The problem is I cannot turn off the printer or on the printer the only way to get the orange light to disappear is to  unplug it from the wall as soon as I plug it back in the orange arrow down light is lit, no other buttons work

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‎03-25-2022 07:44 AM

HP Recommended

Hi@yeja77,

 

Thank you for responding, I appreciate your time and effort.

 

It could be a hardware issue on the Printer. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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