HP 6960 All-in-One Printer won't print in color

[Glories]

I have owned this printer for a while now.. I did not have a problem with it before.

Recently I bought a new black and colored ink.

Black works fine, Color does not work even in test!

I don't know what's wrong? Can anyone help me, please?

[Rainbow23]

Hi @Glories,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 6960 All-in-One Printer wherein it does not print in color.

This issue could occur if the cartridges are not installed or vented properly.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Color or Black Ink is Not Printing

Let me know how this works.
 

You have a good day ahead.

[Glories]

@Rainbow23

Thank you for trying to help.

Unfortunately none of this work 😞

 This is the quality report

Says that the ink level is 90 for all colors

Even though it's not showing any colors!

Any idea what the problem may be?

[Rainbow23]

Hi @Glories,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the firmware is not updated.

Please follow this link to download and update the firmware: Firmware Update

Let me know if this works.

You have a good day ahead.