HP 7440 Won't Copy or Print

[dsysana]

Hello. My HP 7440 will no longer copy or print.  The screen is stuck on "Printing..." or "Copying..."  I've tried a hard and factory reset and still the same issues.  It will, however, scan to the computer.

[Rainbow23]

Hi @dsysana,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP OfficeJet Pro 7740 Wide Format All-In-One Printer wherein it is stuck on printing or copying.

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dsysana]

Yes. I tried, but it confirmed my firmware is up to date.  Very disappointing.   If I can’t find a solution and have to buy another printer, rest assured this will be my last HP.   These “updates” have never benefited me…always breaking or limiting something.  No way a printer this new should just stop working electronically. This is not a physical issue, this is a software issue.

[Rainbow23]

Hi @dsysana,

This issue might require one on one interaction to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!