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‎12-05-2016 11:37 AM

HP Recommended
Product: Officejet 7510
Operating System: Microsoft Windows XP

My Officejet 7510 will not print from my HP laptop.  It has worked fine previously and all wifi connections are active.  I have accumulated a lot of documents waiting to print but they will not come out of the printer.  Everything prints fine from my iphone and it's on the same wifi network. Please help, thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2016 11:55 AM

HP Recommended

Hi,

Very hard to get XP support now. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎12-05-2016 11:55 AM

HP Recommended

Hi,

Very hard to get XP support now. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-05-2016 12:10 PM

HP Recommended

Thanks Banhien, thats cleared my print Q.  After reinstalling the printer it seems to be working now, thanks again.

Was this reply helpful? Yes No
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