HP 7520 All in One-won't load paper & won't scan

[Gem521]

Please help me.  I was troubleshooting a WiFi scanning problem: same network, turned off, unplugged, deleted printer, re-found - still my MacBook (Catalina OS10.15.8) tells me "device" not found when trying to scan.  I can see the ink is low? I can save a PDF?

Went to print something else and got a load paper error.  There was paper in the tray.  Have gone thru all the gymnastics (unplugging,  up to reloading software and driver.  Could not find any HP software on my MacBook.  Went to 123.hp.com as directed and was told there is no software for the HP 7520 All-In-One Series? Removed the whatchamacallit, cleaned the rollers. . . .

There does not appear to be anything wrong with the rollers.  It still will not recognize there is paper loaded or scan. Any ideas would be deeply appreciated!

[asmita6658]

Hi @Gem521

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

To better assist you - Does the copy works? 

As you are experiencing an "Out of Paper" error while scanning and printing, please try these steps - HP Photosmart 7520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control P...

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Gem521]

Hello asmita6658!  Perhaps my layman descriptions did not convey that I had already tried all your suggestions other than seeking a repair.  My 7/21 inquiry was made after troubleshooting. Since I needed to copy, print, scan, and fax on 7/19, I purchased another printer.  Have a great day-I suppose with COVID-19, you too are up to your ears, but the five day response time was more than I could afford.

[Jay_G24]

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

If you need further assistance feel free to reach out to us.

Have a great day ahead!