HP 7612 ink system failure

[JGH64]

With HP 7612, received ink sytem error message. Went though troubleshooting steps, updated OS driver--still no sucess.

[Raj1788]

@JGH64

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are getting an error on the printer front panel, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Have you done any hardware changes in the printer?

Are you using genuine HP ink cartridge?

However, I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Remove the ink cartridges

Removing the ink cartridges and checking for an error message can help diagnose the printer issue. Take the ink cartridges out of the printhead, and then check the printer control panel or computer for an error message.

1. Open the ink cartridge access door.

   The carriage moves to the left side of the access area.

2. Wait until the carriage is idle and silent before proceeding.

3. Push in on the front of one of the ink cartridges to release it, and then pull the ink cartridge toward you to remove it.

   Figure : Removing the ink cartridge

   

4. Repeat these steps for the other ink cartridges.

5. Close the ink cartridge access door.

6. Check the control panel to see if an error message displays.

   • If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware.

   • If the message has changed to Replace the, , , or Ink Cartridge, continue to the next step.

Clean the ink cartridges, and then check the error message

Cleaning the ink cartridge contacts, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.

1. Gather the following materials:

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION:

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

3. Gently wipe the copper-colored contact on one of the ink cartridges.

   Figure : Wiping the copper-colored contact

   

4. Wipe the contact with a dry, lint-free cloth before proceeding to the next step.

5. Repeat these steps for the three remaining ink cartridges.

6. Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.

   Figure : Reinserting the ink cartridge

   

7. Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage.

   Figure : Matching the colored dot on the print carriage

   

8. Close the ink cartridge access door.

9. Check the printer control panel to see if the error message persists.

   • If the message is to Replace the, , , or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).
      

   • If the issue persists the issue persists, use this link: https://hp.care/2KHT2vR and update the firmware for the printer.

Keep me posted, how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JGH64]

Thank-you for your response Raj1788.  I've done all the suggested fixes, (several times)  including removing the printer head and cleaning the contacts and springs, still error message "ink system failure".  Doesn't seem this is going to be an easy fix. 

[Raj1788]

@JGH64

Thanks for the reply,

Appreciate all your time and efforts,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!