HP 7612 printhead error

[blandingplumbin]

I hope you can help me. I'm  getting a missing printhead error message.  I already did the unplugging etc that was recommended here, as well as deleting the drivers and reinstalling them.   I am wondering how the tape like connectors are supposed to look on the right side of the printhead. There is a thin one, and mine appears to be folded, and I am wondering if this may be the cause of my problem. Could it have gotten unconnected somehow?  I couldn't find a photo online to show what it is supposed to look like. I hope you can help me soon, as we're a business, and this printer is only 3 years old, sadly it is discontinued 😞

Thank you,

Mary Pat

[Valsimot]

That is FFC for line sensor, it looks OK.
I don't believe any online instructions can fix printhead problem long term, the printhead needs to be replaced, but you'll never know. Good luck.

[blandingplumbin]

Is it supposed to be all kinked like that?  I couldn't find a picture online of it anywhere.  I thought maybe it came undone on one end?  Thank you for the name of the part.

[Valsimot]

Yes, it needs to be something like that, it is used for a line sensor that reads paper edge and it's part of the carriage assembly, not printhead.