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HP 7740 Officejet says printing but does not print

HP Recommended
HP office jet 7740
Microsoft Windows 10 (32-bit)

When I send a job to my Officejet 7740 (purchased about 16 months ago, so just outside of warranty), the printer status LCD screen says "Printing"  but nothing prints I have left it over night and still nothing.

I use Windows 10 (32 bit) 

 

There are no error codes, ink levels are reporting normal.

I usually have it linked to the my home wireless network, but have tried plugging it in directly with USB. 

I have checked to make sure nothing else is in the printer cue. 

I have hard booted both the printer and my computer

I uninstalled and reinstalled drivers

I have used the HP Print and Scan Doctor (PSDR) tool, but it seems to glitch out on my computer

I have tried printing from a mobile device using the HP app

 

Nothing seems to work. Is there any hope? it just stinks because the printer is relatively new. I'd hate to have a $200-$300 brick already 😞 

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@Kalersd, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Also, try to print a Print Quality Diagnostic Page

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report. Check if it prints.

By these 2 above steps, we can know if the printer hardware is working fine.

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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