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Locked

‎01-09-2023 12:33 PM

HP Recommended

someone has a password on my printer and i cannot access to change the to the new wifi set up. how do you reset the security lock?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2023 05:52 AM

HP Recommended

@Gary111112

 

Welcome to the HP support community.

 

I understand that your printer is locked I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-17-2023 05:52 AM

HP Recommended

@Gary111112

 

Welcome to the HP support community.

 

I understand that your printer is locked I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-19-2023 06:46 AM

HP Recommended

worked perfectly, thank you the assistance. 😀

Was this reply helpful? Yes No

‎01-19-2023 07:21 AM

HP Recommended

@Gary111112

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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