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‎06-10-2022 11:59 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I changed printer cartridges and recharged multiple times and keep getting a blue screen with the following code: 04358A98. My printer will not print and will not reset when I unplug and try to restart. Everything was working fine and printing before I changed cartridges. Can anyone help with this? Thank you

 

Category:
1 REPLY 1

‎06-14-2022 09:43 AM - edited ‎06-14-2022 09:43 AM

HP Recommended

Hi @jnehring,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving a printer error.

 

Try the below suggestions -

 

 Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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