HP 8130e printer Cartridge or Account issue

[yzeke]

I am getting a "Cartridge or Account issue" error.

I got this on my original 8139e and spent almost a month with HP Instant Ink and HP Tech support doing troubleshooting  before they sent me a refurbished 8135e as a replacement.

This error occurred less than a month after I received the refurbished printer.

I've tried both a hard reset (unplugging for a minute) and hard reset with holding down power button (for 5 minutes).  

On the holding power button down reset, only the RETURN and HOME lights lit up.  No reset started.

After releasing the power button, the RETURN and HOME lights remained lit.

Pressing the power button again started the reset procedure, but came back to the original "Cartridge or Account issue" error.

I will try to reintialize to factory settings, but that didn't work with the original printer after performing it multiple times with HP Tech Support.

I did see an error in the beginning that the printer was not properly shut down.

We've had some power issues with windy weather where the power drops out.

Any additional advice would be appreciated!

Thanks!

Zeke

[yzeke]

Oh.... forgot to mention that the install SETUP Cartridges comes up.

I did not have these from the original printer when starting troubleshooting.

I did save the SETUP Cartridges for the refurbished printer, but installing those after the error occurred did not resolve the issue.

[zoey7886]

@yzeke, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Cartridge or Account Issue" Error for HP Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering a "Cartridge or Account Issue" error on your HP printer, there are several steps you can take to try and resolve it. This error can occur for various reasons, including issues with cartridge compatibility, account status, or printer enrollment in HP Instant Ink programs.

Steps to Resolve the Error:

Check HP Instant Ink Enrollment:

• Ensure your printer is correctly enrolled in HP Instant Ink. Instant Ink cartridges only work on printers that are enrolled. If your printer is not enrolled, it may cause cartridge errors.

Sign into Your Account:

• For home or business users, sign into your Instant Ink account or Instant Ink for Business account. Verify your printer status under Overview or Printers, and ensure it's ready to print.

Verify Cartridge Installation:

• Ensure that the cartridges are properly installed in their color-coded slots and that there is no protective tape on the cartridges.

Reset the Printer:

• You've already tried a reset, but make sure you're following these steps:
  • Turn off the printer, unplug it, wait 60 seconds, plug it back in, and then turn it on again.

Check Internet Connection:

• Printers enrolled in Instant Ink require an active internet connection. Ensure that your printer is connected to the internet, especially if you’re using features like ink level monitoring.

Update Firmware:

• Make sure your printer’s firmware is up-to-date, as updates may include fixes for known issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,