• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
8500A
Microsoft Windows 7 (32-bit)

I purchased brand new print heads, aligned them, cleaned them, and the machine worked briefly. Now, the machine says to replace printhead. I manually cleaned it, but get same message. Help!

1 REPLY 1
HP Recommended

Each printed has expiration date stored on them ( on an integrated circuit)  it's possible if the expiration date is passed the printer will no longer accept that printhead.  You can check expiration date is stamped on each printhead, and on the box if you still have it.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.