HP 8600 Printer has 'Improper Shutdown' and 'Paper Jam' messages

[wilderland]

Hi,

We have an HP Officejet Pro 8600 Plus 911g printer and have the same problem as Conno on another forum thread that I can't reply to.

When I turn on the printer I get an 'Improper Shutdown' message. If I click OK to that message I get a 'Paper Jam' message. I have been through looking for paper jams, cleaning the rollers and resetting the printer buy turning pulling out the plug while the printer is turned on. I also blew out the carriage area and the duplex mechanism with compressed air.

The carriage does not voluntarily move to the left when I open the front cover with the power turned on. I was able to remove the ink cartridges with the printer turned off by moving the carriage to the left by hand. However reinserting the cartridges when the printer was turned on again did not fix the problem.

Jeet_Singh mentioned an advanced reset procedure which he sent via private message. Could I try the same thing?

Thanks.

[Jeet_singh]

@wilderland,

Thank you for posting your query on HP Support Community,

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Please ensure you have tried all the steps suggested in this support document for - Paper Jam Error

If you have tried the steps suggested and still having this issue, this looks like a possible hardware failure. However, there is no harm in trying to perform an advanced reset on the printer. 

Doing this will set the printer back to the factory settings. 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,