HP 8610 All-In-One Printer

[ocwoman]

We are recently re-enrolled in the auto ink program. We'd not used this printer and tried using HP ink from Amazon but that didn't work so we were told we had to re-enroll. The ink carts they sent won't work. We've tried the "re-boot" method but no luck. It just continues saying:

"One of more of the cartridges appear to be damaged. Remove them and replace them with new cartridges."

We are new to the forum so please be gentle!

[Irfan_06]

Hi @ocwoman,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is giving an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, Refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support