HP 8630 Iexisting ink cartridges do not move to left when I open front door to replace a new cartrid

[Saab88]

HP Officejet Pro 8630: existing ink cartridges do not move to left when I open front door so I can replace a used cartridge.

[Raj1788]

@Saab88

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to move the carriage manually.

If the carriage is moving manually, refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-8630-e-all-in-one-printer-series/5367618/docum... for carriage jam.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Saab88]

HP 8630 existing ink cartridges do not move to left when I open front door to replace a new ink cartridge. I have tried manually. Etc, etc , etc.

[Saab88]

I tried all the suggestions. All. none worked.

[Saab88 · Accepted solution]

Where can I go to have it serviced?