HP 8710 “New unused cartridges must be used for start up”

[Fung015]

Please HELP!! I have the same error message "“New unused cartridges must be used for start up”. 

I have followed your instructions and unplug the power cord for at least 60 seconds for few times. 

I have installed back the original (initial) cartridges to the printer. It is still showing me the same error message.  I have the printer for less than 6 months, it was doing great until today. 

Please help, thank you! 

[A4Apollo]

Hey there! @Fung015, Thanks for stopping by the HP Support Forums!

I understand when you try to install new cartridges on you are getting an error New unused cartridges must be used for startup.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you using HP genuine HP ink cartridges on the printer?

Does the issue persist when you put the old ink cartridge back to your printer?

Try updating the printer firmware to the latest version and check if it helps.

The message 'Use SETUP Cartridges' displays on the printer control panel or computer, and the printer does not print.

The SETUP ink cartridges that came with the printer must be used to set up the printer for the first time. SETUP ink cartridges are specially designed to set up and calibrate ink levels on a new HP printer or a replacement printhead kit. SETUP ink cartridges cannot be purchased from retailers. If the printer came without SETUP ink cartridges, return it to the retailer. You cannot reuse SETUP ink cartridges to set up a new printer or a replacement printhead.

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

Please try few steps recommended below.

Resetting the printer can resolve an ink cartridge error.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Try to print. 

Refer this article to know more information about using setup cartridges. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

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[Fung015]

I have tried few times by following your instructions. The same error message is still here: " NEW, UNUSED  cartridges must be used for startup". I have a set of Brand NEW HP 952 cartridges. 

Please HELP!! 

[A4Apollo]

@Fung015, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

It certainly looks like a hardware issue with the ink cartridges.

I will share you few details through a private message regarding the service options dedicated to your printer.

Please watch your inbox for more information.

Hope this helps!

Take Care! 🙂