HP 8710 Will Not Print: Green and Grey Flashing Header

[verbosedamsel]

When I send a file to my HP to print, it doesn't.  The display on the printer just flashed back and forth up top green gray Green gray.  Doesn't work wired or wireless. 

When I click the flashing banner it does show job but just with a spinning wheel saying "printing" endlessly. 

On the computer the job registers in the queue, marks as "finished" or as "waiting for job to complete."

I am able to cancel the job from both the printer and the computer but it will never print. 

I have: 

Deleting and Adding Printer to the Computer 

Using Terminal to Cancel all Printer Actions

Updating the Printer - it required no updates

Rebooted the Computer

Rebooted the Printer (unplugging for over 60 seconds)

Resetting Printer to Factory Settings

It won't print fro my iPhone either - same issue. 

It's frustrating because it was working on 5/27 and printed a couple jobs. It stopped working when I mis-printed a job and cancelled it. From that point on it would not print.

[Kumar0307]

@verbosedamsel, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!