HP 8710 crashes with message 'The Printer Error'

[M1711]

Hi,

My HP8710 has started randomly locking up with the message below, re-booting cures the issue. There is no other info apart from Event code 74740 in the log.

A new message, phone cord connected has now started popping up during a scan operation. No cord is connected.

I would usually do a factory reset at this stage but the printer is on Instant Ink and I get a warning 'Instant ink will no longer function after the reset'

Any ideas?

Cheers.

[Jay_G24]

Hi @M1711,

I'd like to help!

I understand you are receiving a 740740 error on the printer screen.

Try the below suggestions-

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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