HP 8715 printhead problem

[Christopher12]

Following a print head problem, I have purchased and installed a new printhead but the problem still persists.  I have also installled new cartridges as the system prompted.

[sandytechy20]

@Christopher12

Welcome to HP support community.

Reseat the printhead up to three times

1. Open the ink cartridge access door.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading the Printer Firmware for more information.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.