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‎01-24-2019 03:42 PM

HP Recommended
Product: Officejet 8720

My 8720 replaced a 4630 and is connected the same way- wireless thru a DSL modem/router.  Printing from wireless clients (laptop, phones) is extremely slow.  Running a continuous ping to the printer shows high latency, jitter, and timeouts (15-45 ms).  Getting into the management interface is also very slow.  The wireless network is almost idle.  The printer has the latest firmware on it and I ran the print/scan doctor after installing the drivers on the client laptop.  My desktop system which is connected via USB works fine.  There is a DHCP permanent reservation in the router for the printer. 

 

Sooooo - I ran an ethernet cable from the printer to the modem (which disables the wireless interface in the printer) and now everything works great.  Is this the recommended fix?

 

 

1 REPLY 1

‎01-30-2019 02:00 PM

HP Recommended

@PhilR19

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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