HP 9025 slow to print -- just whirs for a minute before actually printing

[jhardin007]

I have an HP 9025 printer that has been working GREAT, but recently has become VERY slow to print.  When a print job is submitted (from either Windows, Mac or iPhone), the printer just whirs for about a minute and then finally prints the page(s).  The noise it makes is similar to the noise it makes when new cartridges are installed.

I have cycled power and removed/re-seated all of the print cartridges and cleaned the printhead -- all to no avail.  Test pages, when they finally print, look great!  I've checked for updated drivers and firmware, but don't see any.  I am using "official" HP print cartridges.  🙁

Any ideas what I can do to get my printer back to working order?

Thank you, in advance, for any/all suggestions!

[A_Gayathri]

Hi @jhardin007 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're describing with your HP OfficeJet Pro 9025 All-In-One Printer can be quite frustrating. Let's go through a series of troubleshooting steps to help identify and resolve the problem:

1. Check Printer Settings

• Print Quality Settings: Ensure the print quality is set to normal and not to the highest setting, as higher quality prints can take longer.
  • Go to Printers & Scanners in Windows > Select your printer > Manage > Printing Preferences > Paper/Quality tab.
• Duplex Printing: If duplex (double-sided) printing is enabled, try disabling it to see if it affects the print speed.

2. Update or Reinstall Drivers

• Even if you didn't find updates, try reinstalling the drivers.
  • Windows: Go to Device Manager > Printers > Right-click your printer > Uninstall device. Then reinstall the drivers from the HP Support page.
  • Mac: Remove the printer from the list in System Preferences > Printers & Scanners, then add it again and reinstall the driver.

3. Firmware Update Update the firmware on an HP printer

• Ensure your printer firmware is up to date. You can check for updates directly from the printer’s control panel or via the HP Support page.

4. Check Network Connection

• Wired Connection: If possible, connect your printer via Ethernet to see if it improves the print speed.
• Wi-Fi Connection: Ensure your printer and devices are on the same network. Restart your router and try moving the printer closer to the router.

5. Print a Configuration Page

• Print a network configuration page to check for any network issues.
  • On the printer's control panel, go to Settings > Network Settings > Print Network Configuration Page.

6. Reset Printer

• Perform a factory reset of the printer.
  • On the printer's control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.

7. HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool for Windows. This tool can diagnose and fix many printing and scanning problems.

8. Disable SNMP on Printer Port (Windows)

• Sometimes, disabling SNMP (Simple Network Management Protocol) on the printer port can help.
  • Go to Devices and Printers > Right-click your printer > Printer Properties > Ports tab > Select the port your printer uses > Configure Port > Uncheck SNMP Status Enabled > Click OK.

9. Check for Software Conflicts

• Ensure no security software or firewall is blocking the communication between the computer and the printer. Temporarily disable any third-party firewall or antivirus to check if it resolves the issue.

Refer to this document: HP OfficeJet Pro 9025 All-in-One Printer User manual

I hope this helps. 

`

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[jhardin007]

Thank you for your reply.  I've tried virtually EVERYTHING in your list --  all to no avail!  😞

I have discovered the printer has the same issue when copying documents; so, no network nor any software or printer drivers are involved.  The printer whirs before every page it prints.  It's as if it thinks it has new cartridges or something?  🤷‍♂️

It's very frustrating.  🙁

[A_Gayathri]

Hi @jhardin007 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!