HP 9025e - printer carriage stuck

[AGSTX]

My low usage 2 year old HP 9025e is now no longer functional due to a stuck print carriage issue.  The carriage is stuck at the right hand side and cannot be accessed.  The generic suggested solutions proposed by HP didn't resolve the issue.  I note from other comments that this is a common issue but the answers always appear to be provided by HP in the way of a direct message, hence this message.  Help would be appreciated.

[Raj_05]

Hi @AGSTX,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing a stuck print carriage issue with your HP OfficeJet Pro 9025e printer, and that the generic solutions provided by HP didn't work. A stuck carriage can be frustrating, but there are a few additional steps you can try to resolve the issue.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 2-3 minutes.
• Plug the printer back in and turn it on. This may sometimes reset the carriage position.

Manually Move the Carriage:

• Turn off the printer.
• Gently try to move the carriage back and forth along its path. Be very careful not to force it.
• Check if there are any obstructions or debris that might be blocking the carriage's movement.

Inspect for Obstructions:

• Open the printer cover and check for any paper jams, foreign objects, or debris that might be blocking the carriage's path.
• If you find anything, carefully remove it.

Clean the Carriage Rail:

• Turn off the printer.
• Gently clean the metal rail or bar that the carriage moves along. Use a lint-free cloth and a small amount of isopropyl alcohol if necessary.

Reset the Printer:

• Some HP printers have a semi-full reset option that can help with carriage issues. The procedure can vary, so check your printer's manual for instructions on how to perform this reset.

Update Firmware:

• Sometimes, updating the printer's firmware can resolve hardware issues. Visit the HP website, enter your printer model, and check if there are any firmware updates available for your printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support