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‎08-05-2024 07:02 AM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer

Printer Critical system Error has occurred. F0.01.01.02  FW Version: 6.20.1.5-202403010422.

rebooted both PC and Printer and printer working as expected.

Category:
1 person had the same question
2 REPLIES 2

‎08-05-2024 07:12 AM

HP Recommended

PC is on Win32 not Win64

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‎08-07-2024 09:36 AM

HP Recommended

Hi @JLSNY,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you've encountered a critical system error with your HP OfficeJet Pro 9125e All-in-One Printer, but a reboot has resolved the issue. If the problem persists, 

 

here are a few things you might consider:

 

  • Firmware Update: Ensure your printer’s firmware is up-to-date. Check HP's website for the latest version.
  • Printer Reset: If the issue reoccurs, you might want to perform a factory reset of the printer to clear any persistent issues.
  • Check Connections: Ensure all cables and connections are secure. Loose or damaged cables can sometimes cause errors.
     

Refer to this document: HP OfficeJet Pro 9125e All-in-One Printer User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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