HP 932C not printing ink

[Firemedtech]

I have a couple of HP printers I have been attempting to print documents with (HP 932C and HP 8500A). I have installed the appropriate software on my Windows 10 Pro system. I utilized a couple of USB cables (to make sure it wasn't the cable). Both printers 'act like' they are printing when you send the job to the printer, the paper feeds (as it's supposed to), I can hear the print head (which has been removed, cleaned and re-installed) moving back and forth. The paper feeds through but no ink is distributed from the print head to the paper, not a drop. The paper ejects (as it's supposed to), but it's blank.

I have had the printers clean, print test page, align, clean, align, print test page, clean, align, print test page over and over again and no ink is delivered to the paper on both printers. The ink cartridges are full (so it's not the ink levels), there are no error codes for the printers (low ink, paper jam, error, etc).

[Irfan_06]

Hi @Firemedtech,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that is not printing.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support