HP B9180 Printing Blank Pages - No Ink At All

[MartinZiebold]

HP B9180 Printing Blank Pages - No Ink At All

Ink cartridges are full.

The unit performs 24 hour servicing. No error messages.

Printheads are clean and test fine.

But the printer will not print anything at all.

I manually cleaned the print heads with distilled water and q-tips.

If I trry to print a test page or sample page, theprint head makes all the usual noises, spits the sheet out... and there is nothing at all on it. Completely blank.

Tried Closed Loop Calibration procedure and that was unsuccessful.

The printer has printed less than 50 photos in its 10 year history in my office.

Assistance requested.

It seems a shame and a waste of money to throw away a mint condition HP B9180.

[DavidSMP]

Hi @MartinZiebold,

Good Day. Thanks for visiting the HP community. I reviewed the post regarding issues with printing from your Mac computer. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

.To assist you with accurate information I would require more information regarding this:

• .Did this happen after a recent software or OS update?
• Did you make a few copies directly from the printer and check if it copies correctly?

For a start please try these steps:

• Please hard reset the printer from this link: https://support.hp.com/us-en/product/hp-photosmart-pro-b9180-printer-series/1143049/model/1143050/do...  perform only step 1
• Then make 3 copies directly from the printer without any communication from the computer to check if the printer hardware is not faulty.
• If it fails to copy, then the printer needs to be replaced as you’ve tried all the basic troubleshooting steps by contacting HP phone support.
• Before that please check if all the steps for printing issues have been performed from this link: https://support.hp.com/us-en/product/hp-photosmart-pro-b9180-printer-series/1143049/model/1143050/do... and the cartridges have been replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

If it copies correctly, please perform these steps:

• Reset the Mac printing from this link: https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... then add the printer and ensure to select the HP printer and not Apple Airprint.
• There is an associated video for it.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[MartinZiebold]

Hello DavidSMP, 

Thank you for your detailed response. I have tried the hard reset a dozen times. I have tried every procedure imaginable. very frustrating. Despite it being 10 years old, it is essentially brand new. It passes every diagnostic test and restart procedure.... ink is flowing... but pages remain 100% blank.

You wrote:

• Then make 3 copies directly from the printer without any communication from the computer to check if the printer hardware is not faulty.
• If it fails to copy, then the printer needs to be replaced as you’ve tried all the basic troubleshooting steps by contacting HP phone support.

How does one 

make 3 copies directly from the printer without any communication from the computer to check if the printer hardware is not faulty.

I have never used it as a "copier"

How does one "copy"?

I have tried to generate both test and sample pages.... the carriage wizzes back and forth.... the printer makes all the usual printing noises.... but absolutely no ink appears on the sheets of HP A4 paper. 

I fear that the print has gone defective... a huge and expensive disappointment. I have used HP laser business printers for 3 decades. I have two in my office now. They have performed perfectly. I searched the Internet and found dozens of similar reports about the HP B9180 simply dying in this fashion. Most have decided the same remedy... after replacing print heads and other expensive potential remedies. They decided to throw the "bricked" HP B9180 in the garbage and buy an Epsom or Canan color printer.

What a shame and disappointment. The HP is way out of standard warranty, even though it has printed less than 200 photos in its life.

[DavidSMP]

Hi @MartinZiebold,

I reviewed the post completely. You've displayed great patience, tremendous resolve and immaculate attitude to try and get the issue fixed.

Kudos to you for a job well done and it is greatly appreciated. 🙂 I asked you to make copies only if the printer was a copier also. If it does not copy or does not work like a copier, you could ignore that step. Anyway, you've tried all possible and conceivable steps under the sun to try and resolve the issue with your profound technical skills.

The average shelf life of a printer is normally between 3 or 4 years even if it is sparingly used across brands. This is because it may go faulty with age.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[MartinZiebold]

Hello David.

I figured I eould run the tests one final time.... all tests passwed fine....

except

Closed Loop Calibration

UNSUCCESSFUL

I tried that several times.

Same result every time:

UNSUCCESSFUL

What does that tell us about my printer?

[DavidSMP · Accepted solution]

Hi @MartinZiebold,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding issues with printing.  I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

First off, to assist you better, I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you try to make copies directly from the printer?
   
• For now please perform a hard reset from this link: http://hp.care/2satXAu and perform only step 1.
• Then make copies directly from the printer if it has a copier also without any communication from the computer.

If it fails to copy, then the printer has a hardware issue. Please contact HP tech support to replace the printer.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[MartinZiebold]

Good Morning David.

You wrote:

"Did this happen after a power outage or surge?"

Yes, it did.

Our home was hit by a lightning strike. It also disabled the Fritxbox modem that was in the same room as the HP B 9180 printer. Both the broadband modem and the HP B 9180 printer were plugged into Belkin surge protectors. But, the lightning strike appears to have killed both units.

Your HP support to help me run countless series of diagnostic tests built into the HP printer...was exceptionally good.

Your service and support was responsive, persistent and provided frank answers to my questions about the situation.

Your diagnosis .... suggesting that it was caused by a power surge was spot on, for you had no idea that our location had been hit by lightning. I never mentioned the fact.

Well done. Having done all the diagnostics tests, resets, manual and programmed print head cleaning and calibration cleaning and tests... and the printer still unable to print a sinbgle pixel of ink on HP photo paper, I am satisfied that there is nothing more we can do. The printer is dead, Dead On Arrival, after the lightning strike. It is time to get a replacement printer.

Your service and support was superb: 5 Gold Stars. Well done. HP should be proud to have you on their HP Team.

Case closed.

Over and out.

[DavidSMP]

Hi @MartinZiebold,

I read the super quick reply. You've demonstrated great technical skills and followed the steps like a champ.Kudos to you for that. 🙂

Trust me I've done all I can to help you here. It has been an absolute privilege to have worked with you and to share this platform. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Do take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

Hi @MartinZiebold,

I read all your posts comprehensively, You've been great to work with and I am glad that all your questions have been answered. Thanks again for your wonderful time.It has been a genuine pleasure. 

 To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!