HP C309 does not turn on

[Fily]

My HP C309 does not turn on when I press the power button. Printer is pluged in and I can see light in the back.

I had the same problem before but I forgot how to do this hard reset. It was a combination of keys on the keypad of the printer.

[Betty0610]

@Fily

Welcome to the HP Support Community.

Please follow the steps from this document:

https://support.hp.com/in-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/do...

Also, you may try to restore to factory settings:

1. Unplug the power cord from the product, and wait 20 seconds.
2. Press and hold # and 3 while plugging in the power cord to the product.
3. Release the buttons after the product starts up. The product will now be reset to factory defaults.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Fily]

I have tryed your solution but is not working.

Thanks anyway,

Dan 

[Betty0610]

@Fily

I recommend you contact the HP Phone Support Team as this could be a hardware issue.

Click on this link – www.hp.com/contacthp/

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!