HP C309A carriage stuck on right

[Lrosta20]

HP C309A printer carriage is stuck on right. I cant even move it over to open up the ink holder part of the carriage to see if there's a jam in there. 

[KE_73]

Hi Lrosta20,

Welcome to HP forum and I hope can help answer your query or solve your problem.

Please try the following steps to make sure that the carriage moves freely.

Step one: Check the paper path

1. If the product is not turned on, press the Power button () to turn it on.
2. Open the cartridge access door.
   Figure : Open the cartridge access door

   

   NOTE: 

   The carriage might try to move into the access area. If it does, allow it to move to that position.

3. With the product turned on, disconnect the power cord from the rear of the product.
4. Unplug the power cord from the power source or electrical outlet.

      WARNING: 

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

5. Check for any paper or objects that might be restricting the carriage.
   Figure : Example of paper that might restrict the carriage

   
6. Remove any paper or objects you find.

   NOTE: 

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

7. Reach inside the product through the cartridge access door, and then manually move the carriage.
   • If the carriage is stuck on the right side, move the carriage to the left side of the product.
   • If the carriage is stuck on the left side, move the carriage to the right side of the product.
   • If the carriage is stuck in the middle, move the carriage to the right.
8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
9. Close the cartridge access door.
   Figure : Close the cartridge access door

   
10. Reconnect the power cord to the rear of the product.
11. Plug the power cord back into the power source or electrical outlet.
12. Press the Power button (   
    ) to turn on the product.

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