HP C6100 series shows as offline

[chinagrove826]

Printer is wireless and networked.  Working fine for other networker.  My computer shows the printer as 'offline'.  Is there some way to change it to 'ready'?

[PrintDoc]

What operating system?  Have you right clicked it in Printers (Control Panel if Windows) and chosen 'Use Printer Online'?

[chinagrove826]

Thanks for responding.  Printer is actually an All in One 6100 series.  Operating system is Windows 7.  Computer is an Acer Aspire 5810TZ.  Yes I right clicked on the icon. No help mainly because I don't know what to look for.

[PrintDoc]

Look for 'Use Printer Online'

[chinagrove826]

Nothing there like that.  In 'preferences' there is 'use printer offline'.

[PrintDoc]

OK, let's re-add the printer.  If this is successful delete the original printer.

2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's host name (found on the printer's network configuration report the generated above). Click Next.
If you get a message about Additional Port Information Required, then the printer was not found using the host name. You can go back and retry or using the printer's IP address instead of the host name.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Make a choice and click Next.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

[chinagrove826]

You have made my day!  That worked and I tried to remove the first 'offline' printer.  I don't find a delete option.  Where do I find that?

[PrintDoc · Accepted solution]

Right click the printer or just highlight it and hit the delete key.

[chinagrove826]

I just accepted the solution, but I wanted to thank you for you patience and great ideas.  THANK YOU.

[BE2SOON]

I am having the same issue with my HP Photosmart C4380.  I have downloaded the drivers to a new laptop and now the printer will not print as it is saying the printer is off line.

I have tried you solution and added the printer again but the test page will not printer - it is still in the queue.

Do I need to perhaps contect the printer cable to the printer to get the wireless option working and then unplug the cable?

Thanks

BE2SOON