HP C8180 printer prints but won't scan

[SilverTrove]

My HP C8180 is printing from my Windows 10 computer but there is no option to scan to computer.  I tried installing the current drivers but the setup keeps prompting me to connect the printer.  It is connected via USB and turned on but setup doesn't recognize it.  I've tried disabling my firewall, disconnecting my VPN, disconnecting, reconnecting and restarting the printer but nothing seems to work.  Please help!

[sandytechy20]

@SilverTrove

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are getting scanner connection issue, I will be delighted to assist you here.

However, I will need a few details to provide an accurate solution,

• Did you do any changes on the printer or computer?

Meanwhile, follow the below steps to fix this issue:

Restart devices and check driver scan settings

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

7. Try to scan.

Check Windows Image Acquisition settings

1. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

   The Services window opens.

2. Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

   • If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

   • If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

        NOTE:

     If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.

     • Remote Procedure Call (RPC)

     • Shell Hardware Detection

     • RPC Endpoint Mapper

     • DCOM Server Process Launcher

3. Try to scan.

You can refer this HP document for more assistance:- https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[SilverTrove]

Thank you so much for your reply!  I haven't made any changes on the printer or computer, but I have just recently connected the printer to this PC. 

In following your instructions, when I search for HP Photosmart C8180, the only results are web results.  When I open the HP Solution Center and click on Scan Settings> Scan a Document, I get the following message:

The HP imaging device was not found.

I don't understand how that can be when I have been printing from my computer.

Thanks for any further help you can give.

Carol

[Riddle_Decipher]

@SilverTrove

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) 😉 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

If the copier works fine, you may want to start with uninstalling the printer drivers using the root level technique and then reinstall them using the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here to find and install the same

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Skip the steps previously suggested and do the rest)

(By the end of this article all the issues should be resolved)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[SilverTrove]

Thank you so much for all your help.  Sorry, I know it's been awhile since you responded but I have finally been able to follow through on your recommendations.

I followed each step, but after reinstalling the drivers, the installer doesn't recognize that the printer is connected to the computer.  I tried it with the USB cable and then by connecting it wirelessly and both ways I am prompted to connect the device even though it's already connected.  After choosing the wireless option, I entered the printer IP address and got an error message that the printer was not detected.  I printed an HP Network Configuration Page and it shows that the Network Status is Ready and Active Connection Type is Wireless, but it won't let me add the printer.  Any help would be extremely appreciated.

Thank you,

Carol

[SilverTrove]

I forgot to mention that the 'Scan to Computer' option now shows on the printer, but when I select it, it says 'Refer to device documentation for troubleshooting.'

[DavidSMP · Accepted solution]

@SilverTrove,

I have reviewed your responses comprehensively. it is awesome to hear from you again. Great efforts and excellent resolve to try and get to the bottom of things. It is amply appreciated. As @Riddle_Decipher is out for the day, I am responding on his behalf.

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-photosmart-c8100-all-in-one-printer-series/3204783/model/320...  by following instructions from the section “Step 1: Reset the printer

Then perform these steps as the scanning icon is still not working. Uninstall and reinstall the printer drivers at the root level by following these step by step instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

• Then create a new user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-photosmart-c8100-all-in-one-printer-se...  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

Also, ensure that all the latest Windows 10 updates are correctly installed and the updates are the most current ones

If this does not work you have 2 other options. 

• Use HP scan and capture to scan by downloading it from this link: https://support.hp.com/in-en/document/c04675206 (HP Printers - Using the HP Scan and Capture App (Windows 8 and 10)
• You can scan using this app. It is an awesome app. This link shows you how to download, install and use the app with relevant FAQs. 
• This should fix it for you.
• You could also use HP SmartApp to both print and scan. Follow directions from this link: https://support.hp.com/us-en/document/ish_1716406-1413451-16 (HP Printers - Using the HP Smart App (Windows 10) to download install and use the app for both printing and scanning.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[SilverTrove]

Hi DavidSMP and thank you so much for your help.  The HP Scan and Capture app works!!!  I am so glad there is an alternative for scanning documents and that it works so well.  I am marking this as an Accepted Solution.

Thanks again,

Carol

[DavidSMP]

@SilverTrove,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂