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‎11-23-2022 01:14 PM

HP Recommended

Yes. Ends up with the 49 Service Error, screen goes white than reboots.

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‎11-23-2022 01:19 PM

HP Recommended

I hope you still have the old cartridges.
Turn off the printer and then insert the old cartridges.
Switch on printer

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‎11-23-2022 01:33 PM

HP Recommended

Actually it was only the Yellow that caused the original error and I had switched back to the old one after attempting to restore default settings.

 

I did boot it again with just the black toner and took a video to catch the screen, it actually flashed a 'Load Paper, HP recommends...' screen before going to the 49 service error. Which is strange, Tray 1 has paper. I am in disbelief that HP released firmware this bad (destructive).

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‎11-23-2022 01:56 PM

HP Recommended

So there is no way to access the menu?

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‎11-23-2022 02:11 PM

HP Recommended

No sir. It never gets to that point. Just the continual reboot to the 49 error.

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‎12-04-2022 08:51 AM

HP Recommended

As an update to anyone looking for resolution, I too had to replace the formatter/wifi board in the printer to resolve the issue. It is criminal that HP bricked these devices with their firmware.

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